Privacy Policy

Thais Glenn Coaching, LLC 

Last updated: Sep 17, 2026

Thais Glenn Coaching, LLC ("Thais Glenn Coaching," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, subscribe to our emails, download a resource, schedule an appointment, purchase or participate in a program, attend a coaching call, communicate with us, or otherwise use our services.

This policy applies to Thais Glenn Coaching websites and services that link to it. It does not apply to third-party websites or services that maintain their own privacy policies.

1. Who We Are

Thais Glenn Coaching, LLC is a coaching and education business based in Reading, Massachusetts, United States.

For questions or privacy requests, contact:

Email: thais@thaisglenncoaching.com 

Location: Reading, Massachusetts, United States

2. Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect:

• Your name, email address, telephone number, mailing or billing address, and other contact information.
• Information you submit through forms, surveys, questionnaires, applications, intake forms, refund requests, or customer-support communications.
• Appointment information, including the date and time of a scheduled call and any information you include when booking it.
• Purchase information, including the program or service purchased, transaction date, payment status, and purchase history.
• Account information used to access a course, program, membership, or other service.
• Messages, feedback, reviews, testimonials, and other communications you send to us.
• Information you choose to share during coaching sessions, group conversations, program activities, or community interactions.
• Your name, voice, image, video, chat messages, and contributions when you participate in a recorded call.

Payment Information

Payments may be processed by ThriveCart, Stripe, PayPal, or other payment providers. These providers collect and process payment-card, bank-account, billing, and transaction information according to their own privacy policies.

We generally receive transaction details, such as your name, email address, billing address, the product purchased, payment status, and limited payment information. We do not ordinarily receive or store your complete payment-card number.

Information Collected Automatically

When you use our websites or emails, we and our service providers may automatically collect:

• Internet Protocol address.
• Approximate location derived from your IP address.
• Browser, device, and operating-system information.
• Cookie identifiers, advertising identifiers, and similar online identifiers.
• Pages viewed, links clicked, referring pages, dates and times of visits, and other website activity.
• Information about how you arrived at the website, including campaign and referral information.
• Email-delivery, opening, and link-click information.
• Purchase, registration, download, and other conversion events.

We collect this information through cookies, pixels, tags, server logs, analytics technologies, and similar tools.

Personal and Wellbeing Information

Coaching and educational services can involve personal subjects. You may voluntarily disclose information about your emotions, health, relationships, family, beliefs, work, finances, goals, or personal circumstances in forms, messages, or coaching conversations.

Our services do not require medical records, government identification numbers, financial-account credentials, or similar highly sensitive documents. Do not send this information unless we specifically request it for a legitimate and clearly explained purpose.

3. How We Use Personal Information

We may use personal information to:

• Provide free resources, coaching, courses, programs, memberships, and other requested services.
• Create and administer accounts and provide access to purchased content.
• Process purchases, payments, refunds, and related transactions.
• Schedule and conduct appointments, coaching calls, and group conversations.
• Record and provide access to calls when recording has been disclosed.
• Communicate about services, purchases, appointments, program updates, and customer support.
• Send newsletters, educational content, and promotional emails, subject to applicable law and your communication choices.
• Personalize and improve our websites, programs, communications, and customer experience.
• Understand how visitors use our website and how subscribers engage with our emails.
• Measure advertising performance, create advertising audiences, and display relevant advertisements.
• Maintain business, accounting, tax, and transaction records.
• Protect our websites, accounts, business, clients, and other individuals from fraud, abuse, security threats, or unlawful conduct.
• Enforce our agreements and policies and protect legal rights.
• Comply with applicable laws, legal processes, and regulatory requirements.
• Complete a business transaction, such as a merger, financing, reorganization, or sale of all or part of the business.

We may also use information for another purpose disclosed when the information is collected or with your permission.

4. Cookies, Analytics, and Advertising

Cookies are small files stored on your browser or device. Similar technologies include pixels, tags, local storage, scripts, and software-development tools.

We may use these technologies for:

• Necessary functions: Operating the website, maintaining security, remembering essential settings, and delivering requested services.
• Analytics: Understanding visits, traffic sources, page activity, and website performance.
• Advertising: Measuring campaigns, creating audiences, limiting repeated ads, and displaying advertisements that may be more relevant to you.
• Preferences: Remembering choices and improving functionality.

We use Google Analytics to understand website activity. Google may collect information about your device, browser, approximate location, website interactions, and online identifiers.

We use the Meta Pixel to measure advertising performance and create advertising audiences. The Meta Pixel may collect online identifiers, device and browser information, pages visited, and actions taken on the website. We do not receive your name directly from the Pixel, but Meta may associate this information with your browser, device, or Meta account.

Where required by law, nonessential analytics and advertising technologies are used only after you provide consent through our cookie-preference tool. You can use that tool to accept, reject, or adjust available cookie categories. You may also limit cookies through your browser settings. Blocking cookies may affect website functionality.

Advertising and analytics providers may process information according to their own privacy policies. Their use of information may include combining it with information collected from other websites, applications, or services.

5. Email Communications

If you request a resource, join our email list, purchase a service, or otherwise provide permission, we may send you educational, operational, and promotional emails.

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link included in each promotional email. Even after you unsubscribe from marketing, we may send non-promotional communications about an active purchase, program, appointment, legal matter, or customer-service request.

Our email provider may collect delivery, opening, and link-click information. We use this information to operate and improve our communications.

6. Coaching Calls, Group Programs, and Recordings

Group coaching conversations may be recorded and made available privately to other members of the applicable program. We will provide notice when a call is being recorded. You control whether you turn on your camera, speak, use your full name, or contribute through chat, subject to the participation requirements of the particular program.

Private coaching calls may also be recorded when notice is provided and any consent required by applicable law has been obtained. Recordings may include your name, image, voice, statements, screen content, and chat messages.

Program recordings are for authorized participants and may not be copied, downloaded, republished, or shared except as expressly permitted. We cannot guarantee that another participant will comply with program rules, so avoid sharing information in a group setting that you do not want other participants to know.

Recordings are ordinarily available for the access period associated with the relevant program or service. Copies may remain temporarily in provider systems or secure backups after access ends.

7. Testimonials and Promotional Content

We use identifiable testimonials, photographs, recordings, case studies, or client stories for promotional purposes only with permission. Permission may specify the name, image, professional information, or other identifying details that may be used.

Permission to use a testimonial may be withdrawn for future uses by contacting us, subject to any existing agreement and the practical limitations of removing materials that have already been distributed or printed.

We may use information that has been aggregated or reasonably de-identified so that it does not identify you.

8. How We Disclose Personal Information

We do not sell personal information for money.

We may disclose personal information to the following categories of recipients:

Service Providers and Business Tools

We use third parties to operate our business. These providers may process information to perform services for us, including:

• Duda for website creation and hosting.
• Flodesk for email marketing and subscriber management.
• ThriveCart and ThriveCart Learn+ for checkout, purchases, course access, and program administration.
• Stripe and PayPal for payment processing.
• Zoom for video calls and recordings.
• Vimeo for video hosting and playback.
• Google Workspace, Google Drive, Google Calendar, Google Analytics, and related Google services for communications, records, scheduling, file storage, and analytics.
• Calendly or similar scheduling tools for appointment booking.
• Meta for advertising, audience creation, and campaign measurement.
• Project-management, collaboration, design, automation, customer-support, file-storage, accounting, and administrative tools used to run the business, such as Asana, Trello, ClickUp, or functionally similar providers.

The services we use may change as our business develops. We may replace a provider or use another provider that performs a similar function. Providers handle information under their own terms and privacy policies and, where applicable, our agreements with them.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to comply with law, respond to legal process, cooperate with lawful government requests, enforce agreements, collect amounts owed, investigate misconduct, or protect the rights, property, safety, or security of our business or others.

Business Transactions

If Thais Glenn Coaching is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be reviewed, disclosed, or transferred as part of that transaction, subject to applicable law.

At Your Direction

We may disclose information when you direct us to do so or give permission.

9. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money. Some privacy laws define "sale," "sharing," or "targeted advertising" broadly enough to include disclosures of online identifiers and website activity to advertising partners, including through advertising pixels.

To the extent our use of advertising technologies is considered selling, sharing, or targeted advertising under applicable law, you may have the right to opt out. You can exercise available choices through our cookie-preference tool or by contacting us at thais@thaisglenncoaching.com.

We do not knowingly sell or share the personal information of individuals under 16 for targeted or cross-context behavioral advertising.

10. Legal Bases for Processing

Where European, United Kingdom, or similar data-protection law applies, we rely on one or more of the following legal bases:

• Contract: Processing necessary to provide a program, service, purchase, appointment, or resource you requested.
• Consent: Processing based on permission, such as certain marketing communications, nonessential cookies, recordings, or testimonial use. You may withdraw consent at any time, without affecting processing that occurred before withdrawal.
• Legitimate interests: Processing reasonably necessary to operate and improve our business, communicate with customers, understand service use, protect our systems, prevent fraud, and market our services, provided those interests are not overridden by your rights.
• Legal obligations: Processing necessary to comply with tax, accounting, legal, regulatory, and recordkeeping requirements.
• Legal claims and vital interests: Processing necessary to establish, exercise, or defend legal claims or, in limited circumstances, protect an individual's vital interests.

11. International Data Transfers

Thais Glenn Coaching is based in the United States. If you access our services from another country, your personal information may be transferred to, stored in, and processed in the United States and other countries where our providers operate. Those countries may have privacy laws different from the laws where you live.

Where required, we and our providers use legally recognized safeguards for international transfers, such as adequacy decisions, standard contractual clauses, approved data-transfer frameworks, or another lawful transfer mechanism.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, protecting security, and meeting legal obligations.

Retention periods vary by record type and context. In general:



• Email subscriber information is retained while you remain subscribed and for a limited period afterward to maintain suppression and compliance records.
• Purchase, payment, tax, and accounting records may be retained for the period required by law or reasonably necessary for business records, which is commonly up to seven years.
• Program and account records may be retained for the duration of access and for a reasonable period afterward.
• Call recordings are generally retained for the applicable program-access or service period, plus a limited operational or backup period.
• Privacy requests and consent records may be retained as necessary to document compliance.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it. Backup copies may remain for a limited period until routinely overwritten.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. These measures may include limiting access, using reputable providers, maintaining account security, and using available authentication and access controls.

No method of transmission or storage is completely secure. We cannot guarantee absolute security. If a data incident occurs, we will investigate and provide notices to affected individuals and authorities when required by applicable law.

14. Your Privacy Choices and Rights

Depending on where you live and subject to legal exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information.
• Request a portable copy of certain information.
• Restrict or object to certain processing.
• Withdraw consent when processing is based on consent.
• Opt out of promotional emails.
• Opt out of certain sales, sharing, targeted advertising, or profiling.
• Appeal our response to a privacy request where applicable.
• Lodge a complaint with a data-protection or privacy authority.
• Receive equal service and not be discriminated against for exercising privacy rights.

To submit a request, email thais@thaisglenncoaching.com and describe the right you want to exercise. We may need to verify your identity before completing a request. We will use information provided for verification only to process and document the request.

You may use an authorized agent where permitted by law. We may require evidence of the agent's authority and may need to verify your identity directly.

Some information may be exempt from a request. For example, we may retain information needed to complete a transaction, maintain tax or accounting records, protect legal rights, prevent fraud, or comply with law. If we cannot fulfill all or part of a request, we will explain the reason when required.

California and Other United States Residents

Residents of California and certain other states may have additional rights concerning access, correction, deletion, portability, targeted advertising, profiling, and the sale or sharing of personal information. These rights apply only when the relevant law covers our business and the particular processing activity.

The categories of information we may have collected during the preceding 12 months are described in Section 2. The sources, purposes, and recipient categories are described in Sections 2, 3, 4, and 8. We do not use or disclose sensitive personal information for the purpose of inferring characteristics about individuals where restricted by applicable law.

European Economic Area and United Kingdom Residents

If European Economic Area or United Kingdom data-protection law applies, you may have rights of access, correction, erasure, restriction, objection, and data portability. You may withdraw consent at any time when processing is based on consent. You may also lodge a complaint with the supervisory authority where you live, work, or believe a violation occurred.

15. Children

Our websites, coaching, and programs are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 13 or knowingly permit children under 18 to enroll in our services.

If you believe a child has provided personal information to us, contact thais@thaisglenncoaching.com. We will review the matter and delete the information when required.

16. Coaching Is Not Therapy or Medical Care

Our services provide coaching, education, and personal-development information. They are not therapy, medical care, mental-health treatment, diagnosis, or emergency services and do not replace care from a licensed healthcare professional.

Information shared with a coach is treated respectfully and handled according to this policy and applicable agreements. Coaching communications generally do not receive the same legal privileges or confidentiality protections that may apply to communications with licensed medical professionals, psychotherapists, or attorneys.

Do not use our services for an emergency or urgent mental-health situation. Contact appropriate emergency services or a qualified professional in your location.

17. Third-Party Websites and Services

Our websites and communications may contain links to third-party websites, social-media platforms, payment services, scheduling tools, or other services. We do not control their privacy or security practices. Review the privacy policy of any third-party service before providing information to it.

18. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. When required by law, or when a change materially affects how previously collected information is used, we will provide additional notice or request consent.

19. Contact Us

For questions about this Privacy Policy or to exercise a privacy right, contact:

Thais Glenn Coaching, LLC 

Reading, Massachusetts, United States 

Email: thais@thaisglenncoaching.com